Terms and Conditions of Sale
By proceeding with your order, you are confirming that all pricing, finishes, colors, types and quantity of items is correct. It is therefore your responsibility to ensure that everything in your quotation matches your desired request as you proceed with the purchase. Your purchase is subject to the following terms and conditions of sale.
3240 Helms Avenue
Los Angeles, CA 90034
Swift code BOFAUS6S
Routing Number: 121000358
Account Number: 325034798241
Unless otherwise provided in a separate invoice or agreement with Harbour, all merchandise purchased in our retail stores or through our sales representatives require a 50% minimum deposit with the submission of the Purchase Order and the unpaid balance must be paid in full before scheduling pick-up or delivery of the merchandise. All online orders made through our website require full payment up-front. Net payment terms, if requested by the customer, are subject to Harbour’s written approval. Harbour reserves the right to modify these payment terms with respect to any particular order in its sole discretion.
You agree to pay all expenses (including collection costs and attorney fees) incurred by Harbour in collecting the balance of the purchase price as well as any incidental costs and fees (including storage fees).
All merchandise listed on the order is subject to cancellation at the customer’s expense and will be deducted from the customer’s deposit before the remainder (if any) is refunded.
Sales and Excise Tax Exemption: All customers who claim any exemption from state sales and excise tax must submit their reseller’s certificate, reseller’s permit or similar document for their relevant secretary of state before sales or excise tax will be removed.
Claims: In the case of damage to the packaging upon delivery, a client must inspect the merchandise within and note any damages on the transport company's delivery receipt and separately notify Harbour of such damage. In the case of damage that is not immediately visible upon a reasonable inspection of the packaging, the client must inspect the merchandise and notify Harbour (with reasonable documentation including pictures of the damages) no later than seven (7) days after the receipt of the merchandise. Failure to comply with these claims notices may result in the automatic rejection of your claims at Harbour’s discretion.
Merchandise Pickup; Deliveries: Pick up or delivery of the merchandise must be concluded within five (5) business days of the notice to you that the merchandise is available. Storage fees at the rate of $100 per item per day will be applied to the final invoice if pick up or delivery does not occur within the five (5) business day period. Any order that exceeds a 90-day storage period may be forfeited without compensation, at the discretion of Harbour. Such forfeiture does not excuse you from your obligation to pay storage fees nor excuse the payment of any remaining balance on your account.
Furniture Delivery: Harbour can facilitate a third-party delivery service that is completely unaffiliated with Harbour. Harbour will act only as a facilitator between the purchaser and the delivery service but has no liability with respect to the delivery service provider. Delivery charges will not be refunded for returned merchandise. You are solely responsible for all transportation cost. If you require a return pick up, the standard delivery fees will apply. Refused deliveries are also subject to return freight. You may be required to sign a proof of delivery. It is your sole responsibility to inspect the merchandise prior to accepting delivery. Claims for damage to the merchandise caused by the delivery service shall made to the delivery service and not to Harbour.
Returns: If, for any reason, you are not completely satisfied, please contact our Customer Service within 30 days of the delivery date to initiate a return or exchange of your item(s). It's important to note that special orders are not eligible for returns or exchanges. For more information on specific exclusions, kindly reach out to us for details. Please also note that any item purchased during a sale period is final and not returnable or exchangeable for change-in-mind reasons. We regret to inform you that our showrooms are unable to process returns.
Once your item(s) are received, they will undergo an inspection, and we will proceed with issuing exchanges, credits, or refunds for the purchase price. Please be aware that a 25% restocking fee, along with the cost of return freight, will be deducted. Any applicable taxes will be refunded in accordance with the relevant laws. Delivery fees, except in cases of manufacturer defects or transit damage, are non-refundable. Please note that Harbour reserves the right to decline returns or exchanges for items that are not in new condition due to damage or misuse by the client.
Refunds will be credited back in the same form of payment that was used for the original purchase. If the merchandise was paid for with cash or a check, a corporate check will be mailed to you within 45 days.
Special Orders: A non-refundable 50% deposit will be charged upon placing your order. Prior to shipping, the remaining outstanding balance must be paid in full. You have a 48-hour window to make any necessary changes or cancel your special order. Outside of this 48 period, items cannot be cancelled, changed, returned, or refunded at any time because production begins immediately upon order placement.
Claims: Inspect the product and make note of any damages on the delivery receipt from the transport company. In the event of visible damages to the packaging upon delivery, please kindly send pictures of the damages to firstname.lastname@example.org immediately.
For non-visible damages, please report and provide pictures of the damages to email@example.com within 48 hours of receiving the goods.
WARRANTY: Harbour’s warranty varies from item to item and on the materials used. Please address all detailed warranty questions with your relevant salesperson or on our website. Any warranty provided by Harbour is non-transferable and is limited to those who purchased the merchandise from Harbour or from a Harbour authorized reseller, and only while the merchandise is owned by the original owner. Proof of purchase and original ownership is required for any warranty claims. The warranty provided by Harbour, if any, does not cover any of the following: all normal wear and tear; superficial, or aesthetic defects that do not affect the use and operation of the merchandise; damage caused by neglect, temperature or moisture extremes; damage due to mishandling, neglect, improper setup, damage in travel, shipping damage or use under other than what is classified as normal conditions; normal changes in wood grain, fading of color and/or aging of any finish.
Returns and Warranty Claims Procedures
All return requests and warranty claims must first be submitted to Harbour at firstname.lastname@example.org with a description of the reason for the return or warranty claim. If the return is authorized by Harbour, an RMA number will be issued to you along with return instructions. No returns or warranty claims will be accepted unless accompanied by an RMA number. Harbour is not responsible for and may reject any returns or warranty claims which are not accompanied by a RMA number or returns where you have failed to comply with the return instructions.
You are solely responsible for the cost of shipping as well as the risk of loss during transport. Merchandise not in a returnable state, or which vary from the state described in the RMA may be (i) rejected, (ii) forfeited and destroyed, or (iii) may be returned to you with the shipping costs billed to you, at Harbour’s sole discretion.
AS-IS, FLOOR MODELS AND CLEARANCE ITEMS: Items sold in this category are sold on a “Final Sale” basis. Returns and exchanges for “AS- IS”, “Floor Model” or “Clearance” merchandise will not be accepted under any circumstances. No warranty is provided for any such items.
CUSTOM/SPECIAL ORDER ITEMS: No returns, refunds, or exchanges on any Custom/Special ordered items will be accepted. Customer has 24 hours from the time the order was placed to cancel without penalty.
Lead Times: All lead times are based on Harbour’s estimates of the commercial conditions, supplier lead times, supplier related issues and current commitments from suppliers. Due to factors beyond our control regarding backorders, general production, freight delays, adverse weather etc., Harbour cannot and does not guarantee lead times. Orders may not be cancelled and deposits will not be refunded due to extended lead times or late deliveries.
Limitation of Liability: HARBOUR IS NOT RESPONSIBLE FOR ANY MISUSE OF OUR MERCHANDISE THAT MAY RESULT IN INJURY OR WORSE ON ANY PROPERTY AND/OR PERSONS. HARBOUR IS NOT LIABLE FOR ANY LOSS OF USE, REVENUE OR PROFIT, DIMMUNITION IN VALUE, ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, WHETHER ARISING OUT OF BREACH OF CONTRACT, OR TORT OTHERWISE, AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT HARBOUR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
IN NO EVENT SHALL HARBOUR’S AGGREGATE LAIBILTIY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID TO HARBOUR FOR THE PARTICULAR MERCHANDISE FROM WHICH THE CLAIM ARISES.