Warranty: Harbour Outdoor’s warranty varies on our different products and materials used.
• All Frames have a 3 year warranty
• Outdoor Cushion Foam have a 1 year manufacturer warranty
• Weather Covers have a 3 year warranty on fabric and construction (with proper use and storage)
• Indoor Cushions have a 1 year warranty
• Glass has a 2 year warranty (not including cracks, chips, breaks or any damage from accidental misuse)
• Laminam – 2 year warranty. Color, texture and veining are not guaranteed as each piece is unique.
• Stone has a 1 year warranty (not including cracks, chips, breaks or any damage from accidental misuse). Color, texture and veining are not guaranteed as each piece is unique.
Please address all detailed warranty questions with your relevant salesperson or on our company website. Any warranty provided by Harbour Outdoor is non-transferable and is limited to those who purchased the product from Harbour Outdoor or from a Harbour Outdoor authorized reseller, and only while the product is owned by the original owner. Proof of purchase and original ownership is required for any warranty claims. The warranty provided by Harbour Outdoor, if any, does not cover any of the following: all normal wear and tear; superficial or aesthetic defects that do not affect the use and operation of the merchandise; damage caused by neglect, temperature, or moisture extremes; damage due to mishandling, neglect, improper setup, damage in travel, shipping damage or use under other than what is classified as normal conditions; normal changes in wood grain, fading of color and/or aging of any finish.
As-Is, Floor Models + Clearance Items: Items sold in this category are sold on a “Final Sale” basis. Returns and exchanges for “As-Is,” “Floor Model” or “Clearance” products will not be accepted under any circumstances. No warranty is provided for any such items.
Warranty Claims Procedures: All warranty claims must first be submitted to Harbour Outdoor at Customerservice@harbouroutdoor.com. If authorized, an RMA number will be issued to you along with return instructions. No returns or warranty claims will be accepted unless accompanied by an RMA number. Harbour Outdoor is not responsible for, and may reject, warranty claims which are not accompanied by an RMA number.
You are solely responsible for the cost of shipping as well as the risk of loss during transport. Merchandise not in a returnable state may be (i) rejected, (ii) forfeited and destroyed or (iii) may be returned to you with the shipping costs billed to you, at Harbour Outdoor’s sole discretion.
Limitation of Liability: Harbour Outdoor is not responsible for any misuse of our product that may result in injury or worse on any property and/or persons. Harbour Outdoor is not liable for any loss of use, revenue or profit, diminution in value, any consequential, indirect, incidental, special, exemplary, or punitive damages, whether arising out of breach of contract, or tort otherwise, and regardless of whether such damages were foreseeable and whether or not Harbour Outdoor has been advised of the possibility of such damages, and notwithstanding the failure of any agreed or other remedy of its essential purpose.
In no event shall Harbour Outdoor’s aggregate liability arising out of or related to this agreement, whether arising out of or related to breach of contract, tort (including negligence), or otherwise, exceed the total amount paid to Harbour Outdoor for the goods sold hereunder, or $2,000, whichever is less.