SHIPPING AND DELIVERY

DELIVERY UPDATE: Due to the continuing impacts of COVID-19 on the global supply chain network we are experiencing delays that may affect when products arrive at our warehouses.

Harbour Outdoor ships across the continental USA and to Hawaii. Please contact us for deliveries outside of these location as we will ship worldwide.

Lead Times + Deliveries: All lead times are based on Harbour Outdoor’s estimates of the commercial conditions, supplier lead times, supplier-related issues and current commitments from suppliers. Due to factors beyond our control regarding backorders, general production, freight delays, adverse weather, etc., Harbour Outdoor cannot and does not guarantee lead times. Orders may not be cancelled and deposits will not be refunded due to extended lead times or late deliveries.

Premium White Glove Delivery: Services include delivery, installation and removal of all packing materials. The delivery fee quote is based on the number of pieces of furniture and includes all assembly, up to two flights of stairs (20 steps), placement and removal of all packing materials. Delivery fees are based on your zip code’s proximity to our warehouse. Delivery crews are not allowed to move your existing furnishings and/or take away any old furniture pieces in their truck

* Many apartment buildings require a COI (certificate of insurance) before delivery. If needed, please notify Harbour via your salesperson or email us at customerservice@harbouroutdoor.com. If we are not made aware you may be responsible for additional fees incurred.

Will Call Pick-up and Merchandise Delivery: Pick-up or delivery of product must be concluded within five (5) business days of the notice to you that the merchandise is available. Storage fees at the rate of $100 per item per day will be applied to the final invoice if pick-up or delivery does not occur within that period. Any order that exceeds a 90-day storage period may be forfeited without compensation, at the discretion of Harbour Outdoor. Such forfeiture does not excuse you from your obligation to pay storage fees nor excuse the payment of any remaining balance on your account.

Will Call Pick Up: Will Call Pick-up is available at our two warehouse locations in Southern California. A Fee of $50 will be charged.

Atlantic Warehouse
6935 Atlantic Avenue
Long Beach , CA 90805

or

Orange County
18060 Euclid Street
Fountain Valley, CA 92708

Split Shipments: Due to supply chain challenges, a portion of your order could be delayed. In the event that you require your order to be partially shipped, an additional shipping fee will be applied.