If for any reason, you are not completely satisfied, please contact our Customer Service within 30 days of the delivery date to initiate a return or exchange of your item(s). It's important to note that special orders are not eligible for returns or exchanges. For more information on specific exclusions, kindly reach out to us for details. We regret to inform you that our showrooms are unable to process returns.

Once your item(s) are received, they will undergo an inspection, and we will proceed with issuing exchanges, credits, or refunds for the purchase price. Please be aware that a 25% restocking fee, along with the cost of return freight, will be deducted. Any applicable taxes will be refunded in accordance with the relevant laws. Delivery fees, except in cases of manufacturer defects or transit damage, are non-refundable. Please note that Harbour reserves the right to decline returns or exchanges for items that are not in new condition due to damage or misuse by the client.

Refunds will be credited back in the same form of payment that was used for the original purchase. If the merchandise was paid for with cash or a check, a corporate check will be mailed to you within 45 days.

Special Orders: A non-refundable 50% deposit will be charged upon placing your order. Prior to shipping, the remaining outstanding balance must be paid in full.

You have a 48-hour window to make any necessary changes or cancel your special order. Outside of this 48 period, items cannot be canceled, changed, returned, or refunded at any time because production begins immediately upon order placement. 

Claims: Inspect the product and make note of any damages on the delivery receipt from the transport company. In the event of visible damages to the packaging upon delivery, please kindly send pictures of the damages to customerservice@shopharbour.com immediately.

For non-visible damages, please report and provide pictures of the damages to customerservice@shopharbour.com within 48 hours of receiving the goods.