RETURNS & EXCHANGES

Harbour Outdoor wants you to be satisfied with your purchase. In the event you are not completely satisfied, contact Customer Service to return or exchange your item(s) within 30 days of the delivery date. Please note that returns or exchanges are not accepted for special orders. Returned merchandise must be in new, undamaged, unused, and unwashed condition with original packaging material and original tags attached. Other exclusions may apply. Contact us for details. Unfortunately, our showrooms cannot accept returns.

Your item (s) will be inspected and exchanges, credits or refunds will be issued for the purchase price, less a 25% restocking fee plus the cost of return freight. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Harbour reserves the right to refuse returns or exchanges of items that are not in new condition due to damage or misuse by the client.

Refunds will be credited in the same form of payment paid. If merchandise is paid with cash or by check, a corporate check will be mailed to you within 45 days.

Special Orders

Special orders begin production immediately upon order placement. As a result, the item(s) cannot be canceled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order. You have 48 hours to make any changes or cancel your special order. Prior to shipping your outstanding balance is fully due.

Claims

In the case of visible damages to the packaging upon delivery, a client must inspect the product and note any damages on the transport company’s delivery receipt. Client must immediately send pictures to customerservice@harbouroutdoor.com.

In the case of non-visible damages, the client needs to report and send pictures of the damages to customerservice@harbouroutdoor.com no later than 48 hours after the receipt of the goods.